TERMS & CONDITIONS

RETURNS POLICY

Customers will be responsible for shipping and handling charges for any returns. Full priced items purchased on the Bonita Kaftan’s online store can be returned for a full refund in the instance that:

 

·      The goods are in original condition (meaning they have not be worn, altered, or damaged. The original packaging must be returned with the garment.

·      Proof of purchase is provided, in the form of the transactional receipt or invoice; and

·      The goods are returned within 15 days of the original purchase date.

·      Only full priced items are eligible for a refund. No sale items can be refunded.

·      Refunds do not apply if you got what you asked for but simply change your mind about your purchase.

 

 

FAULTY POLICY

Bonita Kaftans will only offer refunds if:

 

·      The garment is assessed and considered faulty.

·      The garment varies significantly to the online description.

·      The garment is different to the goods that were ordered.

·      Faulty garments are those that are considered to hold a manufacturing fault.

·      ‘Faults or damage’ that have been caused by the wearing of, or caring for the garment incorrectly are not considered faults.

 

If an item is assessed and considered faulty, Bonita Kaftans offers a number of suitable solutions:

 

·      A repair of the garment where possible.

·      A refund for the original purchase amount.

 

Please note: Faulty items can only be returned for the above reasons provided that the garment is returned within a reasonable time frame from the purchase date.

All items are quality checked before they are dispatched; however on rare occasions there may be a fault we didn't find.

Claims for faulty goods must be made within 2 weeks of delivery.

Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault on our garments. All our garments are delicate and should be handled carefully. Sequins or embellishments unravelling or falling off from mishandling is not considered a manufacturing fault. 

Our garments are handmade and can be very delicate if not handled properly. Bonita Kaftans is not required to fix garments that have been rough handled or worn.

All pieces come with care instruction information that should be followed. Please see the Our Embellishments on the website for further information.

 

RECEIVING A REFUND

Your refund will be credited by using the original payment method. Refunds can take up to 5 working days to show up on your account due to varying processing times between payment providers. You will receive a notification email once this process has been finalised.

 

LATE OR MISSING REFUNDS

If you have not received your refund yet, please periodically check your bank account to make sure it hasn’t been posted. Should it not appear on your statement, then please contact your credit card company directly; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you have been through this process, please contact us at sales@bonitakaftans.com

 

ORDERING INFORMATION

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly at: sales@bonitakaftans.com

  

STOCK

In the very unlikely case that a product you have purchased is unavailable we will contact you immediately. If the transaction has been processed we will reverse the payment.  We will then inform you via email when the product will be available.  

 

DELIVERY

All parcels are sent with a tracking number through Australia Post. If no one is available at the time of delivery Australia Post will leave a calling card. It is your responsibility to arrange for re-delivery or pick up from your post office. 

 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us at sales@bonitakaftans.com within 7 working days of placing your order so that we may assist you.

 

PAYMENT METHODS

SHOPIFY PAYMENTS POWERED BY STRIPE

Payments are made via 'Shopify Powered by Stripe, Inc.' We have chosen this method of payment, as it is safe, secure and reliable. Once a payment has been made and appears in the Bonita Kaftans account, the goods purchased will be dispatched within 24 hours for normal business days, unless it is a pre-order. Payments received over a weekend or public holiday will require an additional business day for processing if it is not a pre-order. For further details on the payment security offered by 'Shopify Payments Powered by Stripe, Inc.' and their privacy policy, please refer to the Stripe, Inc. or Shopify website.

If for some reason a customer wishes to make a purchase and is unable to make payment through 'Shopify Powered by Stripe, Inc.' then please contact Bonita Kaftans via email: sales@bonitakaftans.com and we will provide our bank details for a direct deposit. 

Orders will be processed once payment has been received on our website and will be shipped within 24 hours for normal business days, unless it is a pre-order. Payments received over a weekend or public holiday will require an additional business day for processing, unless it is a pre-order.

AFTERPAY
Afterpay is a new payment option which allows you to pay your Bonita order off over four instalments, interest free.
HOW TO USE AFTERPAY
1 - Select Afterpay as your payment method
2 - Follow the prompts to create an Afterpay account
3 - Pay over 4 equal instalments
If you are using Afterpay for the first time, you can simply choose Afterpay as your payment method at checkout. Once the order is approved by Afterpay, you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details and CVC upon chekcout. Once your have completed your first full payment cycle with Afterpay, the initial payment for any future purchases you pay for using Afterpay will be debited 14 days after the transaction.
WHAT YOU NEED FOR AFTERPAY
1 - An Australian credit or debit card
2 - To be over 18 years of age
3 - An Australian residential address

 

POSTAGE AND HANDLING

Bonita Kaftans ship within Australia and internationally. All parcels within Australia are sent via Australia Post by using either Standard Post or Express Post – You will receive a tracking number with every parcel sent. Your order will be shipped within 2-3 days of receipt, unless you have placed a pre-order. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day. Please allow an additional 1-3 days for orders travelling to Western Australia or outside of metropolitan areas. Delivery times are an estimate only and Bonita Kaftans will not be liable for any reasonable or unavoidable delay in delivery.

 

SERVICE: Express Shipping

ESTIMATED DELIVERY TIME: 1-2 Business Days (Metro Areas)

COST: $15

 

SERVICE: Standard Shipping

ESTIMATED DELIVERY TIME: 3-5 Business Days (Metro Areas)

COST: $11

 

INTERNATIONAL SHIPPING

Bonita Kaftans post internationally. All parcels are sent via Australia Post by using either Standard International Post or Express International Post. You will receive a tracking number with every parcel sent. Your order will be shipped within 2-3 days of receipt, unless you have placed a pre-order. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day (If the item you have purchased is in stock and not pre-ordered). All items must be insured and will be sent express with tracking number via Australia Post Express Courier International. 

 

SERVICE: Express Shipping

ESTIMATED DELIVERY TIME: 2-4 Business Days (Metro Areas)

COST: $54.00

 

SERVICE: Standard Shipping

ESTIMATED DELIVERY TIME: 6+ Business Days (Metro Areas)

COST: $42.00

 

TAXES & DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. 

 

CURRENCY CONVERSION

All prices listed on our site are charged to your credit card in Australian dollars. The bank that has issued your credit card determines the exchange rate that you will be charged, but in general it should match closely with the current rate.

 

CANCELLING AN ORDER

Once your order has been placed you cannot cancel the order. At your request we are unable to cancel an order and stop an order from being dispatched. If you have incorrectly placed an order, please refer to our Returns Policy.

 

CARING FOR YOUR BONITA

Each Bonita garment has individual care instructions. Please follow the care instructions on the garments care label (located inside the garment halfway down the leg) Majority of our garments are loose fitting which allow you not to dry clean after every wear. To refresh and de-crease your Bonita, we recommend steaming OR hanging your Bonita in an airy place. If using an iron on a low silk friendly setting, DO NOT place any heat over the sequins or embellishments. DO NOT machine wash or tumble dry your kaftan.

 

All Bonita Kaftan’s garments are made with fine fabrics - Please take care when wearing jewellery as they may snag the silk. We recommend that Bonita Kaftan’s should be folded, as the silk could stretch if hung for extended periods. If hanging, be sure to use a relatively thick hanger using rubber bands on each end of the hanger (to keep the kaftan in position whilst hung and to avoid stretching of silk).

 

OUR EMBELLISHMENTS

Bonita Kaftans are well known for our embellished garments & details, which are applied individually by hand in India. Each garment is unique with no two the same. With wear, some sequins and Swarovski crystals may come off. Please be careful when wearing your kaftan, as we may not be able to provide sequins and crystals for mending purposes if damaged. If you have any questions regarding our embellishments please email: sales@bonitakaftans.com

 

DRY CLEANING YOUR BONITA

When dry cleaning your Bonita, please take it to a trusted, specialty dry cleaner. Our garments are very delicate and must be cleaned in the appropriate solvent. Due to the embellishments used on majority of our garments, we DO NOT recommend that dry cleaners use heat on the sequins/beading/embellishments.

 

SIZING

Bonita Kaftan's are one size fitting all. That means, that all of our kaftans are free-flowing by nature, and designed to fit all shapes and sizes. Being one size fitting all, enables you to style and wear your kaftan in various ways. We offer two different lengths in some styles - short and long.  Our short length, is 90cm & our long length is 136cm. Generally, our short length comes just below the knees, and our long length comes to around the ankle region. For all other styles, we use Australian sizing . Our sizing ranges from S-XL.

 

STYLING & SALES APPOINTMENTS

If you live within the Brisbane metro area (Queensland, Australia) we offer private styling and sales appointments. Should you like to book a styling or sales appointment, please contact us at: sales@bonitakaftans.com

 

WHOLESALE

We wholesale our garments to fashion and lifestyle boutiques throughout Australia & the Middle East. For all wholesale enquiries, please contact us at: sales@bonitakaftans.com