TERMS & CONDITIONS
Customers will be responsible for shipping and handling charges for any returns. Full priced items purchased on the Bonita Kaftan’s online store can be returned for a full refund in the instance that:
· The goods are in original condition (meaning they have not be worn, altered, or damaged. The original packaging must be returned with the garment.
· Proof of purchase is provided, in the form of the transactional receipt or invoice; and
· The goods are returned within 15 days of the original purchase date.
· Only full priced items are eligible for a refund. No sale items can be refunded.
· Refunds do not apply if you got what you asked for but simply change your mind about your purchase.
Bonita Kaftans will only offer refunds if:
· The garment is assessed and considered faulty.
· The garment varies significantly to the online description.
· The garment is different to the goods that were ordered.
· Faulty garments are those that are considered to hold a manufacturing fault.
· ‘Faults or damage’ that have been caused by the wearing of, or caring for the garment incorrectly are not considered faults.
If an item is assessed and considered faulty, Bonita Kaftans offers a number of suitable solutions:
· A repair of the garment where possible.
· A refund for the original purchase amount.
Please note: Faulty items can only be returned for the above reasons provided that the garment is returned within a reasonable time frame from the purchase date.
All items are quality checked before they are dispatched; however on rare occasions there may be a fault we didn't find.
Claims for faulty goods must be made within 2 weeks of delivery.
Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault on our garments. All our garments are delicate and should be handled carefully. Sequins or embellishments unravelling or falling off from mishandling is not considered a manufacturing fault.
Our garments are handmade and can be very delicate if not handled properly. Bonita Kaftans is not required to fix garments that have been rough handled or worn.
All pieces come with care instruction information that should be followed. Please see the Our Embellishments on the website for further information.
RECEIVING A REFUND
Your refund will be credited by using the original payment method. Refunds can take up to 5 working days to show up on your account due to varying processing times between payment providers. You will receive a notification email once this process has been finalised.
LATE OR MISSING REFUNDS
If you have not received your refund yet, please periodically check your bank account to make sure it hasn’t been posted. Should it not appear on your statement, then please contact your credit card company directly; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have been through this process, please contact us at email@example.com
Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly at: firstname.lastname@example.org
In the very unlikely case that a product you have purchased is unavailable we will contact you immediately. If the transaction has been processed we will reverse the payment. We will then inform you via email when the product will be available.
All parcels are sent with a tracking number through Australia Post. If no one is available at the time of delivery Australia Post will leave a calling card. It is your responsibility to arrange for re-delivery or pick up from your post office.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact us at email@example.com within 7 working days of placing your order so that we may assist you.
SHOPIFY PAYMENTS POWERED BY STRIPE
If for some reason a customer wishes to make a purchase and is unable to make payment through 'Shopify Powered by Stripe, Inc.' then please contact Bonita Kaftans via email: firstname.lastname@example.org and we will provide our bank details for a direct deposit.
Orders will be processed once payment has been received on our website and will be shipped within 24 hours for normal business days, unless it is a pre-order. Payments received over a weekend or public holiday will require an additional business day for processing, unless it is a pre-order.
POSTAGE AND HANDLING
Bonita Kaftans ship within Australia and internationally. All parcels within Australia are sent via Australia Post by using either Standard Post or Express Post – You will receive a tracking number with every parcel sent. Your order will be shipped within 2-3 days of receipt, unless you have placed a pre-order. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day. Please allow an additional 1-3 days for orders travelling to Western Australia or outside of metropolitan areas. Delivery times are an estimate only and Bonita Kaftans will not be liable for any reasonable or unavoidable delay in delivery.
SERVICE: Express Shipping
ESTIMATED DELIVERY TIME: 1-2 Business Days (Metro Areas)
SERVICE: Standard Shipping
ESTIMATED DELIVERY TIME: 3-5 Business Days (Metro Areas)
Bonita Kaftans post internationally. All parcels are sent via Australia Post by using either Standard International Post or Express International Post. You will receive a tracking number with every parcel sent. Your order will be shipped within 2-3 days of receipt, unless you have placed a pre-order. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day (If the item you have purchased is in stock and not pre-ordered). All items must be insured and will be sent express with tracking number via Australia Post Express Courier International.
SERVICE: Express Shipping
ESTIMATED DELIVERY TIME: 2-4 Business Days (Metro Areas)
SERVICE: Standard Shipping
ESTIMATED DELIVERY TIME: 6+ Business Days (Metro Areas)
TAXES & DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
All prices listed on our site are charged to your credit card in Australian dollars. The bank that has issued your credit card determines the exchange rate that you will be charged, but in general it should match closely with the current rate.
CANCELLING AN ORDER
Once your order has been placed you cannot cancel the order. At your request we are unable to cancel an order and stop an order from being dispatched. If you have incorrectly placed an order, please refer to our Returns Policy.
CARING FOR YOUR BONITA
Each Bonita garment has individual care instructions. Please follow the care instructions on the garments care label (located inside the garment halfway down the leg) Majority of our garments are loose fitting which allow you not to dry clean after every wear. To refresh and de-crease your Bonita, we recommend steaming OR hanging your Bonita in an airy place. If using an iron on a low silk friendly setting, DO NOT place any heat over the sequins or embellishments. DO NOT machine wash or tumble dry your kaftan.
All Bonita Kaftan’s garments are made with fine fabrics - Please take care when wearing jewellery as they may snag the silk. We recommend that Bonita Kaftan’s should be folded, as the silk could stretch if hung for extended periods. If hanging, be sure to use a relatively thick hanger using rubber bands on each end of the hanger (to keep the kaftan in position whilst hung and to avoid stretching of silk).
Bonita Kaftans are well known for our embellished garments & details, which are applied individually by hand in India. Each garment is unique with no two the same. With wear, some sequins and Swarovski crystals may come off. Please be careful when wearing your kaftan, as we may not be able to provide sequins and crystals for mending purposes if damaged. If you have any questions regarding our embellishments please email: email@example.com
DRY CLEANING YOUR BONITA
When dry cleaning your Bonita, please take it to a trusted, specialty dry cleaner. Our garments are very delicate and must be cleaned in the appropriate solvent. Due to the embellishments used on majority of our garments, we DO NOT recommend that dry cleaners use heat on the sequins/beading/embellishments.
Bonita Kaftan's are one size fitting all. That means, that all of our kaftans are free-flowing by nature, and designed to fit all shapes and sizes. Being one size fitting all, enables you to style and wear your kaftan in various ways. We offer two different lengths in some styles - short and long. Our short length, is 90cm & our long length is 136cm. Generally, our short length comes just below the knees, and our long length comes to around the ankle region. For all other styles, we use Australian sizing . Our sizing ranges from S-XL.
STYLING & SALES APPOINTMENTS
If you live within the Brisbane metro area (Queensland, Australia) we offer private styling and sales appointments. Should you like to book a styling or sales appointment, please contact us at: firstname.lastname@example.org
We wholesale our garments to fashion and lifestyle boutiques throughout Australia & the Middle East. For all wholesale enquiries, please contact us at: email@example.com